Warranty and Repair Options

bHaptics offers a limited warranty for products purchased through our official website or Amazon store. This warranty covers manufacturing defects and ensures that your product functions as intended.

For full details on coverage, duration, and the claims process, please refer to our: bHaptics Warranty Information.

TABLE OF CONTENTS

• Requesting Warranty Service or Repairs
• Devices Under Warranty
• Devices Out of Warranty

Requesting Warranty Service or Repairs

If you experience an issue with your product:

1. Contact the bHaptics Support Team.
2. Include a detailed description of the problem.
3. Attach any relevant photos, screenshots, or videos to help us diagnose the issue faster.
4. Include your order information and shipping country.

Our team will review your request and respond within 1–2 business days.

Devices Under Warranty

If your device is still within the warranty period and the issue is confirmed to be due to a manufacturing defect, repairs will be covered according to our warranty policy.

Devices Out of Warranty

If your warranty has expired, repair and/or shipping fees may apply depending on the outcome of our evaluation. Once we review your request, we’ll provide an estimate before proceeding.